Node flow map explanation

[Nabil_Karroumi]

Hello,

I am looking at the attached node flow map. I am not sure why the node is grey. I am assuming no data? but both the node and the line to it show metrics. So how come the node is grey and calls per min/ response time show no data? If anyone knows please let me know 🙂

Thanks

[iamryan · Accepted solution]

Hi Nabil,

I did some more searching and a grey node, indicates typically it's not receiving data, but as your screenshot shows, it is, because you see calls. 

You may want to submit a support ticket to see what's going on How do I submit a Support ticket? An FAQ 

If you do submit a ticket, please share the learnings/outcomes as a reply to this post. 

[iamryan]

Hi @Nabil.Karroumi,

I found this AppD Docs page. Want to see if it helps answer your question? https://docs.appdynamics.com/appd/22.x/latest/en/application-monitoring/business-applications/flow-m...

[Nabil_Karroumi]

Hi Ryan,

Thanks for the link. I saw that documentation but I still dont know why it would say no data and show grey node, but there are metrics associated with the node as well as the connection.